The vast majority of my calls are intercompany between two zoom users.

My calls all work, but I don’t get any ring and the visual alert doesn’t show on my main screens so if I’m not looking already, I miss the call. I will also note that my co-workers’ lines ring for both external calls and the internal calls you initiate from their contact. I found zero articles that apply to what I’m describing, though I’ve made sure everything was setup as described for ringing in other articles (basic setup). I haven’t reached out to Zoom yet, the community was my first try. USA, my phone number was assigned in September 2021.I cannot tell you the plan (this week everyone is out of town who would know), but it would be large enough for 200+ people in two states and two countries if that helps? Our offices only use Zoom so I believe we have subscribed to a calling plan.Hi NRidge, thank you so much for the quick reply. Thank you for your patience helping us to better understand. To have an idea what may be happening could you please answer a few questions?ġ) Have you subscribed to a calling plan? If so, which Zoom phone plan has been applied to this user? If you have a plan, have you assigned a DID phone number directly to the user (or alternatively, have you added the user to a call queue or auto-attendant that does have a DID number to receive inbound calls?)Ģ) What country are you in and when did you begin setup for Zoom Phone on your account? Have you walked through the initial setup process? Have you reached out to anyone at Zoom for assistance or used any of our Support articles for initial setup? It sounds to me like reviewing the setup steps might be in order, and if unsure, this article might be of use to you: ģ) Especially if this is a new Zoom Phone account - Have any calls to your Zoom User account with Zoom phone ever worked? What approximate percentage of calls to the Zoom Phone user account are failing? Are you only expecting calling between two Zoom users or from PSTN or other off-net callers?Īnswers to the above may give us a better starting reference point or you. Sorry to hear you are experiencing an issue with Zoom calls.

Zoom calls on phone